ERP and MRP software provider, E-Max Systems, has welcomed another colleague to its growing customer support team. Michael (Mike) Brownless’ new role will see him focusing on the key area of solution implementation for E-Max’s existing and new customer base.

Zeynel Badak, Customer Relations and Solution Implementation Director of E-Max Systems, said “We are extremely happy to have Mike on board. Implementation is possibly the most crucial stage in the process of adopting a new ERP or MRP system. It’s vital to us and our customers that we have the right team in place to understand every customer’s specific needs and what these mean for implementation. We want our customers to start seeing a return on investment as quickly as possible and a successful implementation is one of the fastest ways to achieve this.”

Brownless joins E-Max Systems after 12 years at Virgin Media. Most recently a Customer Relations Executive, Brownless enjoyed a variety of customer and project-based roles during his time at Virgin, including working on major IT infrastructure delivery projects and post ‘go-live’ triage for major UK companies as well as a stint in the Business Improvement unit.

“Mike is well versed in working with companies to identify their priorities, understand their problems and challenges and actively finding resolutions to these. We know he will be a great asset to our team,” noted Badak.

Brownless added, “I am excited at this opportunity to join E-Max which is clearly a company going places. The interaction with customers, both existing and new, is the best part of my working day as I’m very much a people person who enjoys developing lines of communication,
problem solving and delivering on promises. In today’s world, where customer is (rightfully) king, it’s very important to always go that extra mile and make sure our customers are truly happy. EMax ERP is a very impressive product, which is half the battle, and a well thought-through implementation will give our customers the tools they need for success in their business.”

Brownless’ appointment will complement the recent addition to E-Max’s sales team, Andrew Williams, and indicates, along with strong results this year and a move to larger premises in Stockton-on-Tees (where Brownless will be based), that the company is serious about expansion.